Student Complaint Process

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Each online distance learning program has a process for, and will make every attempt to resolve, student complaints within its academic and administrative departments at the program level. If you are unsure about who to contact at the program level please email distance@dce.ufl.edu and a member of the distance learning staff will forward your complaint to the appropriate UF administrative authority.

If an issue cannot be resolved at the program level, students have the right to file a complaint with the Office of the Ombuds or the Office of the Associate Provost for IT, E-learning and Distance Education at distance@dce.ufl.edu.

The University is required to provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student's resident state. The University of Florida is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award bachelor, master, specialist, engineer, doctoral and professional degrees.  Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of the University of Florida. If you would like to file a complaint with the Southern Association of Colleges and Schools Commission on Colleges, download the SACS Complaint Procedures Form (PDF). If you have a complaint about a UF distance learning program, contact the appropriate authority in your state of residence. Below is a list of available complaint process information for all states.

Choose Your Home State:

Alabama

Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
http://www.ache.alabama.gov/Content/Departments/NRI/NRI.aspx


Alabama Department of Postsecondary Education
P.O. Box 302130
Montgomery, AL 36130-2130
https://www.accs.cc/index.cfm/school-licensure/complaints/

Alaska

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
http://acpe.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection
 

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
https://ppse.az.gov/complaint

Arkansas

Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
ADHE_Info@adhe.edu
http://www.adhe.edu/sitecollectiondocuments/academicaffairsdivision/icac%20rules%20and%20regulations/appendixj.pdf

Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
sbpce@arkansas.gov
http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspx

California

California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
info@ctdhe.org
http://www.ctohe.org/StudentComplaints.shtml

Delaware

Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
http://www.detc.org/Student-Center/Complaint-Process.aspx

District of Columbia

Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

Florida

Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org
http://www.flbog.edu/contact/_doc/ComplaintFormRevisedFinal.pdf

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334
http://www.gnpec.org/MainMenu.asp

Guam

Not currently developed

Hawaii

Hawaii State Board of Education
PO Box 2360
Honolulu, HI 96804
ocp@dcca.hawaii.gov
http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, ID 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois

Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
info@ibhe.org
Institutional Complaint Hotline: (217) 557-7359
http://www.ibhe.org/consumerInfo/complaint.htm

Indiana

Indiana Commission on Higher Education
101 W Ohio Street, Suite 550
Indianapolis, IN 46204-1984
(317) 464-4400 Phone
(317) 464-4410
http://www.in.gov/che/2744.htm

Iowa

Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
info@iowacollegeaid.gov
https://www.iowacollegeaid.gov/content/iowa-college-aid-insider-may-2014-edition#studentcomplaintprocess

Kansas

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/resources/PDF/524‐ComplaintProcedureandForm.pdf

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512
http://cpe.ky.gov/forstudents/consumercomplaints

Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
http://cpe.ky.gov/forstudents/consumercomplaints

Louisiana

Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677
http://regents.louisiana.gov/wp-content/uploads/2014/07/StudentComplaintProcedure.pdf

Maine

Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
http://www.maine.gov/tools/whatsnew/index.php?topic=DOE_Reporting_Forms&id=510426&v=Article

Maryland

Maryland Higher Education Commission
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201
http://mhec.maryland.gov/highered/acadaff/mhecstudentcomplaintprocess.pdf

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan

Michigan Department of Licensing & Regulatory Affairs
PO Box 30718
Lansing, MI 30718
http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396-139958--,00.html

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.mccb.edu/pdfs/pg/PSComplaintForm.pdf

Missouri

Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
info@dhe.mo.gov
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
http://mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska

Nebraska Department of Education Postsecondary Career Schools
PO Box 94987
Lincoln, NE 68509-4987
http://www.education.ne.gov/PPCS/PDF%20Folders/PDF%20Documents/PPCS%20Forms/Complaint-form.pdf

Nebraska's Coordinating Commission for Postsecondary Education
140 N. 8th Street
Lincoln, NE 68508
http://www.ccpe.state.ne.us/PublicDoc/Ccpe/Complaint.asp

Nevada

Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire

New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
http://www.nh.gov/postsecondary/complaints

New Jersey

New Jersey Secretary of Higher Education
PO Box 542
Trenton, NJ 08625
nj_che@che.state.nj.us
http://www.nj.gov/highereducation/index.shtml

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102
http://www.nj.gov/oag/ca/complaint/ocp.pdf

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://www.hed.state.nm.us/institutions/complaints.aspx

New York

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

New York Bureau of Proprietary School Supervision
New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, NY 12234
http://www.acces.nysed.gov/bpss/students/documents/ComplaintForm.pdf

North Carolina

North Carolina Office of Proprietary School Services
North Carolina Community College System
200 West Jones St.
Raleigh, NC 27603
http://www.nccommunitycolleges.edu/complaint-procedures-and-forms

North Carolina Board of Governors
910 Raleigh Rd.
Chapel Hill, NC 27514
http://www.northcarolina.edu/?q=content/submit-umstead-objection

North Dakota

North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
dehuber@nd.gov (Send complaint directly to email address)

North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E. Interstate Ave. Suite 200
Bismarck, ND 58503-5574
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

Ohio

Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403
Columbus, OH 43215-3138
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

Ohio Attorney General
Consumer Protection Section
30 East Broad Steet, 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/consumercomplaint

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/resources/Student-Complaint-Form/

Oklahoma State Board of Private Schools
3700 Classen Boulevard
Suite 250
Oklahoma City, OK 73118-2864
nhouse@obpvs.ok.gov (Send email to request complaint form)

Oregon

Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401
alethia.miller@state.or.us (Send email to request complaint form)

Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
http://www.ode.state.or.us/search/page/?id=325

Pennsylvania

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
http://www.education.state.pa.us/portal/server.pt/community/private_licensed_schools/8993/complaints/531093

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900
http://www.ce.pr.gov/

Rhode Island

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
http://www.ribghe.org/8a1031912.pdf

South Carolina

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
(803) 737-2260
(803) 737-2297
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E. Hwy 14 Suite 1
Pierre, SD 57501-8053
(605) 773-3215 (Must call to begin complaint process)

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
http://tn.gov/thec/Divisions/LRA/PostsecondaryAuth/ComplaintForm.pdf

Texas

Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, TX 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html

Vermont

Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
(802) 828-5402
cathy.hilgendorf@state.vt.us (Send email to file a complaint)

Virgin Islands

Government of the United States Virgin Islands
Department of Education, Office of the Commissioner
1834 Kongens Gade
St. Thomas, V.I. 00802
Student Complaint Form

Virginia

State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/students/studentcomplaint.asp

Washington

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
workforce@wtb.wa.gov
http://www.wtb.wa.gov/PCS_Complaints.asp

Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston, WV 25301-2800
http://www.wvhepc.com/?attachment_id=701110

Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston, WV 25301
http://www.wvctcs.org/index.php/2013-06-28-14-21-50/student-complaint-process

Wisconsin

Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor
P.O. Box 8696
Madison, WI 53708
eabmail@eab.state.wi.us
http://eab.state.wi.us/resources/complaint.asp

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
http://edu.wyoming.gov/downloads/schools/student-complaint-form.pdf